FAQs

Do you have questions about our products?

Yes we can.

In addition to our standard Australian size range of single, double, queen, king and the super king quilt (270cm x 240cm), Kelly & Windsor can manufacture special quilt sizes upon request.

If you have a special size or style requirement, maybe for a boat or caravan, please call us and we will be pleased to assist

None, they are all the same thing.

Most of these names originate from various countries or regions i.e. a quilt is from England, a doona is from Scandinavia, a duvet is French, and a comforter is North American.

They all relate to the same item i.e. a fibre or feather & down filled bed quilt.

Yes, there are significant differences.

Firstly, quilting is primarily required to keep the fibres or feather/down evenly spread over the whole quilt area. Otherwise the filling would literally move from one side to the other. In the past quilts were commonly made with vertical quilted sections which created channels running down the length of the quilt.

This design was commonly promoted with the story that the filling could be 'adjusted' between summer and winter by shaking the filling to one end. In reality, we suspect the reason for the channel design was simplicity i.e. cost and that there was limited mechanized quilting systems available in the early days as quilts were usually hand made.

'Channel' quilts are not desirable because the filling can move up and down the channel through normal use.

Diamond, squares, cassette quilting designs are preferable in modern quilts. They will hold the filling in one area and spread the stitching over the quilt. However, the ideal quilt would have no stitching at all, as it would be softer (the stitches actually stiffen the quilt) and warmer without stitching.

Kelly & Windsor have released a new innovation in quilt design, ‘UltraSoft' which is patent pending. The new UltraSoft quilt design is our unique innovation of internally quilting the filling fibre, to prevent the filling from moving, which is then covered with the outer cover.

Each quilt, duvet, doona, underblanket and pillow has detailed care instructions sewn onto the product.

Please carefully check the care instructions as permanent damage may occur with incorrect cleaning.

If you require further information about product care, please contact us.

At Kelly & Windsor, we admit to being somewhat biased but we truly believe the best quilt fillings are pure natural fibres, created and processed without using harmful chemicals.

Natural fibre fillings are environmentally friendly to the user and our world.

There are many different natural fibre fillings used in quilts which are available today, each with their own attributes and benefits.

Please refer to our bedding filling section for further information.

Firstly, dont worry, this is a very common situation which can be fixed.

In both the Alpaca Gold and Alpaca Classic quilt collections, we offer you a His & Hers quilt in Queen. King and Super King Australian sizes.

How does it work? Its a one piece quilt that has a lighter weight filling on one side, for the "hottie" and a heavier weight filling on the other for the "coldie"

To read more, please click here to the recent news article on our unique and exclusive His & Hers quilt option

Yes and no.

While the price usually is a guide for a products quality, it certainly should not be the main factor in buying a quilt, pillow or underblanket. A good quality quilt with proper care, should last for five to ten years, although we recommend that bedding be replaced about every five years and every one or two years for pillows. Even with proper care, over time quilts and underblankets do 'wear out' with fibre breakage, moisture accumulation and extended use. It is important for you to have a high quality of sleeping comfort which you frankly just cannot get with a poor quality quilt.

Over an eight year period, the difference between a high and low quality quilt is really only a few cents per night, so the initial purchase price isn't important compared to the quality of sleep that you deserve. The average person needs about eight hours per day of truly rejuvenating sleep which is about a third of one's life - surely it's worth buying the best!

Please consider what type of quilt you need apart from its price. If you live in a warm climate, e.g.  Queensland you may not need an expensive winter weight quilt or one that doesn't breath i.e. isn’t moisture absorbent. Equally, if you are hot and perspire a lot, a cheap quilt filled with a synthetic fibre will certainly worsen your sleeping comfort. Again over the life of a quilt, price isn't really that important.

So, price needs to be relative to your specific needs, sleeping conditions and personal situation.

Our advice would be, check the quilt that you are using. If it is old, or filled with polyester, or too heavy, that is usually the problem.

A natural fibre quilt is essential for cooling you especially in warm climates.

We have a range of summer weight quilts available on this site. Just go to the alpaca quilts product page and select "Summer Collections" on the right hand side bar and the quilt selector will show you what we offer.

Alternatively use the warmth rating selector - either Very Cool or Cool and you will see various alpaca quilt styles to assit you

We are very proud of the quality of our quilts, duvets, pillows and underblankets. Each article is inspected during each stage of the manufacturing process to ensure only the finest quality leaves our factory.

Kelly & Windsor does not ship or sell any second quality quilts, pillows or underblankets - no questions, we just don't do it!

All of Kelly & Windsor's Australia alpaca and wool bedding products come with our manufacturer's quality guarantee.

If for any reason you believe that there is a fault in the quality due to a manufacturing defect, please return the article to your retailer, or contact us.

Frequently asked questions - Australia

There are standard quilt sizes in Australia. The sizes are noted on each product page on the site, but to save you another click -

QUILT SIZES - AUSTRALIA

Single 140cm x 210cm

Double 180cm x 210cm

Queen 210cm x 210cm

King 245cm x 210cm

Super King 270cm x 240cm

The quilt sizes in New Zealand are the same as Australia except for the superking - please check exactly what size you need for NZ or call us and we can help

Frequently asked questions - Our Products Frequently asked questions - Australia

There are standard quilt sizes in Australia. The sizes are noted on each product page on the site.

But to save you another click -

QUILT SIZES - AUSTRALIA

Single 140cm x 210cm

Double 180cm x 210cm

Queen 210cm x 210cm

King 245cm x 210cm

Super King 270cm x 240cm

The quilt sizes in New Zealand are the same as Australia except for the superking - please check exactly what size you need for NZ or call us and we can help

This a very common question and the answer depends upon a number of factors.

The answer depends upon you, what type of sleeper you are, environment, climate, age and possibly your medical condition

Please click here for a link a recent news article which is more detailed and hopefully able to assist in answering this question.

Buying direct from the manufacturer has many advantages. We have the knowledge to assist and advise you to select the right alpaca bedding to meet your bedding requirements. We have confidence in our brand, product and quality.

We carry stock of all current alpaca bedding ranges including new releases, such as the Alpaca Bamboo 300 and 600 quilt collections. Some retailers only carry limited stock and while they can offer you a personal shopping experience, the retailer may not have the Kelly & Windsor alpaca quilt style in stock which best suits you.

Our shipping policy will ensure your order leaves our factory the same or next day for a hassle free delivery and we will email you with a tracking number so that you can trace delivery of your order through our Express courier. Easy

All purchases on this site include free delivery anywhere in Australia which saves you time and expense.

Kelly and Windsor is a customer focused company.

The Kelly & Windsor bed quilts, underblankets and pillows can be purchased from any one of over 250 stores within Australia.

Shortly this site will list our authorized retailers for your convenience, but in the meantime, please contact or call us and we will be happy to assist in advising you of what style of Kelly & Windsor quilt you require and where you can purchase it from.

For your shopping convenience we also offer an on line purchase facility, just click here and you will be directed to the Kelly & Windsor

Yes, no problem. If you wish to buy direct on this site and have the order sent to another person or address, possibly as a gift or present, we can arrange this for you. We recently received an on-line order from Toronto in Canada to be sent to a Sydney address. With the on-line order entry system on this site, it's easy to specify a different 'ship to' address.

Yes. Just ring us during business hours (9am to 6pm, Monday to Friday) and we will be happy to help

Yes, there are special discounted sale items on sale in this web site

The promotional offers could be to introduce a new item , limited edition or maybe to clear a discontinued line.

If we do put out a special offer you should note two things, that it will be strictly limited and that the product will only very be first quality, We do not make or sell seconds. Never.

Yes, we can do that. Please contact us and we can quote you the shipping rates.

Please note however that quilt sizes in other international countries are different from Australian sizes. Please check with us before you buy.

No we cannot accept returns.

Under Australian Health Regulations returns are not possible.

If you however have simply ordered the wrong size or quilt style and it has not been used, contact us and we will try to assist.

Frequently asked questions - International

After many years of exporting around the world it still remains a mystery to us as to why there are so many different sizes in every country. So far our count is that there are over fifty quilt sizes in the world!

As an example, do you know that bed quilts, duvets, doonas sizes differ between Germany, Austria and Switzerland, yet they share a common border! Its a strange world we live in!

Please click here for a listing of the European quilt sizes.

For other countries, please contact us for information.

We can make our alpaca and wool bedding products to any international sizes, but before you buy please double check the size that you wish to order is the right one.

We can also make custom sizes. please click here

Yes.

We have established a delivered, duty paid (DDP) courier service into P R China.

For a small surcharge to cover courier fees, duty and import charges we can deliver, duty paid to any address in China.

How long is delivery?

We can ship out stock items within two days and making allowance for courier transit and import clearance ad local delivery, its about seven to ten days from order placement.

Please contact us for further details.

Yes.

We have stock in Europe and can deliver direct to any address in the EU duty paid through our European subsidiary, Kelly & Windsor Europe BV.

The delivery time is usually a few days for ex European warehouse stock. If we don't have your style, weight or size in stock, we will contact you and advise a delivery date.

Possibly yes.

Please check with the customs authorities within the destination country.

Please note that we cannot pay the import taxes on your behalf and add it to the order value.

If applicable, import taxes and duties will need to be paid at the point of entry by the receiver prior to delivery.

Frequently asked questions - Your Order

We will send you a confirming email of your order with the full orders details.

Your order will be packed and shipped within two days, usually shorter and a confirming shipping email will be sent to you with tracking details. Easy

Woops, sorry.

Please call us and advise what the problem is and we will fix it.

To reward you for advising us of the problem we will give you a discount coupon which can be used when you next shop with us. Our way of saying thanks.

Yes, please call us during business hours and we will be happy to help.

Our customer service team is available Monday to Friday, 8.30am to 6.00pm (Australian Eastern Standard time) on +61 3 9357 0116

For after hours service please call Trevor +61 (0)419 336 148

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