Terms & Conditions

The Kelly & Windsor On-line Shop is owned by Kelly & Windsor Australia Pty Ltd of 17 Adrian Road, Campbellfield, 3061 Victoria, Australia. 

The following are the terms and conditions which govern the sale and purchase of items through this web site. Please read them carefully and note that they do not affect your statutory rights under Australian Consumer law.

• A legally binding contract of sale occurs when Kelly & Windsor receives your order and payment through this web site. We will send you an email confirmation of your order to your address that you provide when you placed your order.
• All orders are subject to acceptance by Kelly & Windsor and the item's availability. If the item that you have ordered is not available for any reason we will contact you and advise as to when it is expected to be available and an estimate of when we can ship it to you. If possible we will offer you a suitable alternative item if the ordered item is not available and if this is not acceptable, you have the right to cancel the order and any money debited against your purchase order will be refunded. Kelly & Windsor is not responsible for any losses for reasons of an item not being available within a reasonable time.
• The offer of items on this online site are for shipping within Australia and are inclusive of Australian Good & Services tax (GST).
• If you wish to purchase items from this site and have them shipped to international overseas destinations, please contact us and we will quote you the price of the item, packing, delivery charges before your order is confirmed. In the case of international orders you should note that the quoted delivered price does not include any duty or import fees which may be applied by the country of destination. These are the purchaser’s responsibility unless expressly advised to the contrary.
• Whilst every effort has been made to ensure the accuracy of the prices quoted on this site, we reserve the right to amend the price due to an error or omission of a price quoted on the site. In this case you will be offered the option to cancel your order and receive a refund if your order has been debited. We have similarly taken every reasonable effort to verify that the information on this site is accurate and we reserve the right to update, amend or correct any information regarding the product specifications, details, packaging or similar. We will not accept liability for inaccurate information displayed on this site unless such information is grossly incorrect.
• When you place an order through this site, you agree to the addition of your contact details to our subscriber mailing list. Please refer to our Privacy Statement and the Security of Your Information on this site. We will not disclose your personal information to any external party unless required by Australian Law.

Web site content and terms of use

The contents of this site, images, text and logos are the property of Kelly & Windsor Australia Pty Ltd and its subsidiary entities, Kelly & Windsor Europe BV and The Australian Alpaca Bedding Company Pty Ltd and any reproduction, copying or other use is strictly prohibited.

The opinions, views and statements in the Information and News section of this site are similarly protected and are the property of Kelly & Windsor.

We will take appropriate legal and other actions against any unauthorized use or copying of any part of this site's content.

If you would like to use the material in this web site, please contact us in writing with a request stating the purpose and manner that you wish to use such contents.

Trademarks, Images & Logos

Kelly & Windsor Australia Pty Ltd and its subsidiaries, Kelly & Windsor Europe BV and The Australian Alpaca Bedding Company Pty Ltd are the legal owners of a number of trademarks and images, which are used throughout this site and in various publications and sales literature.

Some logos and images may or may not be identified with the TM logo but are protected under Australian law.

The logos and trademarks on this site can only be used only with written permission from Kelly & Windsor.

We will initiate legal action against any person, company or association who illegally uses our registered trademarks without permission.

The content of the site is also protected by Australian copyright law and cannot be copied, used or reproduced without the written authority of Kelly & Windsor.

If such approval is granted, you must reference that the approved material belongs to Kelly & Windsor Australia.