Great products & the best customer service

November 06, 2015 2 min read

customer service

Quality Service and Quality Products

At Kelly & Windsor, we are proud of our customer service record. Providing advice on alpaca & wool quilts (duvets, comforters, doonas) is just part of our service and we love to hear feedback about our products. Kelly & Windsor are thrilled to share a recent comment shared on our website by Marquita and Luca.

'We have been traveling around Australia in a 4WD and camper for the past 10 years and over this period of time we had tried out all sorts of blankets, sleeping bags, quilts etc. to try and keep us warm on those freezing nights… especially when traveling out in the desert! Although we tried many different options we were never satisfied and spent many a night not only wrapped up under layers of blankets but also fully clothed and even so we were still cold!
Then, five-years ago, after some careful research over the internet we came across the Kelly and Windsor website and this was where came across what has truly become the absolute best investment that we have ever made for our ‘mobile home’!
We bought the ALPACA GOLD 600 OPTIMA QUILT and we cannot speak highly enough of it!!
 The difference was amazing, we have been out under a canvas roof with minus three outside and yet have been nice and warm under the alpaca. We love the fact that it feels so light and yet it makes you feel like you are cocooned and moulds itself around you, so even if you turn around or move no cold air gets under the quilt!
Both my partner and I love it so much that we take it with us even when we travel around the world… it has allowed us to discover what a proper night’s sleep should be like… even if we though that we slept well before sleeping under alpaca… we now realise that we did not!!
Our alpaca is now five years old and is it still exactly as great as it was the very first day. In fact, we have just bought another camper over in the USA and so we will be taking it with us… so today, we just bought another ALPACA GOLD 600 OPTIMA QUILT for our van here in Australia!!!!
We cannot speak highly enough of both the product and the service and so we just want to say… THANK YOU!!!'

Kelly & Windsor would like to personally thank Marquita and Luca for their recommendation and support of our Australian Made Alpaca quilts and duvets.

Thank you and travel well!

Nina Davis
Nina Davis


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