Great products & service, what do our customers think?

November 06, 2015

customer service

Quality Service and Quality Products

At Kelly & Windsor, we are proud of our customer service record. Providing advice on alpaca quilts (duvets, comforters, doonas) is just part of our service and we love to hear feedback about our products. Kelly & Windsor are thrilled to share a recent comment shared on our website by Marquita and Luca.

'We have been traveling around Australia in a 4WD and camper for the past 10 years and over this period of time we had tried out all sorts of blankets, sleeping bags, quilts etc. to try and keep us warm on those freezing nights… especially when traveling out in the desert! Although we tried many different options we were never satisfied and spent many a night not only wrapped up under layers of blankets but also fully clothed and even so we were still cold!
Then, five-years ago, after some careful research over the internet we came across the Kelly and Windsor website and this was where came across what has truly become the absolute best investment that we have ever made for our ‘mobile home’!
We bought the ALPACA GOLD 600 OPTIMA QUILT and we cannot speak highly enough of it!!
 The difference was amazing, we have been out under a canvas roof with minus three outside and yet have been nice and warm under the alpaca. We love the fact that it feels so light and yet it makes you feel like you are cocooned and moulds itself around you, so even if you turn around or move no cold air gets under the quilt!
Both my partner and I love it so much that we take it with us even when we travel around the world… it has allowed us to discover what a proper night’s sleep should be like… even if we though that we slept well before sleeping under alpaca… we now realise that we did not!!
Our alpaca is now five years old and is it still exactly as great as it was the very first day. In fact, we have just bought another camper over in the USA and so we will be taking it with us… so today, we just bought another ALPACA GOLD 600 OPTIMA QUILT for our van here in Australia!!!!
We cannot speak highly enough of both the product and the service and so we just want to say… THANK YOU!!!'

Kelly & Windsor would like to personally thank Marquita and Luca for their recommendation and support of our Australian Made Alpaca quilts and duvets.

Thank you and travel well!





Leave a comment

Comments will be approved before showing up.


Also in News

Alex the baby alpaca from KellyandWindsor Australia is at school helping children learn about alpaca fleece.
Alex the baby alpaca goes to school in Queensland for National Simultaneous Storytime!

May 19, 2019

Now in its 19th year, Wednesday the 22nd of May is National Simultaneous Storytime (NSS) across Australia. The picture story book selected for 2019 is Alpacas with Maracas by Matt Cosgrove. Alex the baby alpaca and his fleece flew to Queensland last week and will be helping children learn about alpacas.

View full article →

new web site photo of keyboard
Kelly & Windsor has a new web site

February 12, 2019

Kelly & Windsor has a new web site with a new fresh design and lots more features to make your shopping experience easier

View full article →

alpaca pillow mix & match twin pack
Alpaca pillows, twin pack Mix 'n Match

December 15, 2018

Do you want to buy two new pillows in different profiles, maybe a fuller pillow for reading in bed and then a lower profile for sleeping? We have you covered with our new Mix & Match twin pack alpaca pillow offer

View full article →