FAQs - Shipping In Australia

There are standard quilt sizes in Australia. The sizes are noted on each product page on the site, but to save you another click -


Single 140cm x 210cm

Double 180cm x 210cm

Queen 210cm x 210cm

King 245cm x 210cm

Super King 270cm x 240cm

The quilt sizes in New Zealand are the same as Australia except for the superking - please check exactly what size you need for NZ or call us and we can help

This a very common question and the answer depends upon a number of factors.

The answer depends upon you, what type of sleeper you are, environment, climate, age and possibly your medical condition

Please click here for a link a recent news article which is more detailed and hopefully able to assist in answering this question.

Buying direct from the manufacturer has many advantages. We have the knowledge to assist and advise you to select the right alpaca bedding to meet your bedding requirements. We have confidence in our brand, product and quality.

We carry stock of all current alpaca bedding ranges including new releases, such as the Alpaca Bamboo 300 and 600 quilt collections. Some retailers only carry limited stock and while they can offer you a personal shopping experience, the retailer may not have the Kelly & Windsor alpaca quilt style in stock which best suits you.

Our shipping policy will ensure your order leaves our factory the same or next day for a hassle free delivery and we will email you with a tracking number so that you can trace delivery of your order through our Express courier. Easy.

All purchases on this site include free delivery anywhere in Australia which saves you time and expense.

Kelly and Windsor is a customer focused company.

The Kelly & Windsor bed quilts, underblankets and pillows can be purchased from any one of over 250 stores within Australia.

Shortly this site will list our authorized retailers for your convenience, but in the meantime, please contact or call us and we will be happy to assist in advising you of what style of Kelly & Windsor quilt you require and where you can purchase it from.

Yes, no problem. If you wish to buy direct on this site and have the order sent to another person or address, possibly as a gift or present, we can arrange this for you. We recently received an on-line order from Toronto in Canada to be sent to a Sydney address. With the on-line order entry system on this site, it's easy to specify a different 'ship to' address.

Yes. Just ring us during business hours (9am to 6pm, Monday to Friday) and we will be happy to help.

Yes, there are special discounted sale items on sale in this web site

The promotional offers could be to introduce a new item, limited edition or maybe to clear a discontinued line.

If we do put out a special offer you should note two things, that it will be strictly limited and that the product will only very be first quality.

We do not make or sell seconds. Never.

Yes, we can do that. Please contact us and we can quote you the shipping rates.

Please note however that quilt sizes in other international countries are different from Australian sizes. Please check with us before you buy.

No we cannot accept returns.

Under Australian Health Regulations returns are not possible.

If you however have simply ordered the wrong size or quilt style and it has not been used, contact us and we will try to assist.