FAQs - International Shipping

After many years of exporting around the world it still remains a mystery to us as to why there are so many different sizes in every country. So far our count is that there are over fifty quilt sizes in the world!

As an example, do you know that bed quilts, duvets, doonas sizes differ between Germany, Austria and Switzerland, yet they share a common border! Its a strange world we live in!

Please click here for a listing of the European quilt sizes.

For other countries, please contact us for information.

We can make our alpaca and wool bedding products to any international sizes, but before you buy please double check the size that you wish to order is the right one.

We can also make custom sizes. please click here.

Yes.

We have established a delivered, duty paid (DDP) courier service into P R China.

For a small surcharge to cover courier fees, duty and import charges we can deliver, duty paid to any address in China.

How long is delivery?

We can ship out stock items within two days and making allowance for courier transit and import clearance ad local delivery, its about seven to ten days from order placement.

Please contact us for further details.

Yes.

We have stock in Europe and can deliver direct to any address in the EU duty paid through our European subsidiary, Kelly & Windsor Europe BV.

The delivery time is usually a few days for ex European warehouse stock. If we don't have your style, weight or size in stock, we will contact you and advise a delivery date.

Possibly yes.

Please check with the customs authorities within the destination country.

Please note that we cannot pay the import taxes on your behalf and add it to the order value.

If applicable, import taxes and duties will need to be paid at the point of entry by the receiver prior to delivery.

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