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FAQs

What are the standard Australian quilt and underblanket sizes?


 


The standard Australia (and New Zealand) quilt and underblanket sizes are as follows -

QUILTS - DUVETS - DOONAS 

Single

Double

Queen

King

Super King

 140cm x 210cm

 180cm x 210cm

210cm x 210cm 

 245cm x 210cm

 270cm x 240cm

UNDERBLANKETS

Single

King Single

Double

Queen

King

 91cm x 183cm

 107cm x 203cm

 137cm x 183cm

 153cm x 203cm

 183cm x 203cm


Please enquire with your retailer or directly with us if you require a special size to suit your bedroom furniture

Does Kelly& Windsor make special sizes?

Yes, in addition to our standard size range of single, double, queen,king and the super king quilt (270cm x 240cm), Kelly & Windsor can manufacture special sizes upon request.

If you have a special size requirement, maybe for a boat or caravan,please call us and we can help you select the right style of quilt to suit your needs whatever they are. We have even made a special circular quilt and matching underblanket for an Australian entertainment personality last year(sorry but we can't say who) and the feedback was that they loved it.

Can Kelly & Windsor ship my order to an overseas destination?

Yes, we can. Please contact us when you place your order and we will be happy to obtain a quotation for delivery to your location, anywhere in the world. 

Can Kelly & Windsor manufacture a quilt for my international size and can I buy it in my preferred currency on a credit card?

We are currently expanding this web site to offer international customers an on-line buying facility for delivery within Europe.

For non European destinations, Kelly & Windsor can provide local sizes in several major local currencies with delivery to your residence or business address anywhere in the world.

How do I care for my quilt?

Each Kelly & Windsor quilt, underblanket and pillow has detailed care instructions sewn onto the product. If you require further information about product care, please contact us.

Quality Guarantee

We are very proud of the quality of our quilts, duvets, pillows and underblankets. Each article is inspected during each stage of the manufacturing process to ensure only the finest quality leaves our factory.

Kelly & Windsor does not ship or sell any second quality quilts, pillows or underblankets - no questions, we just don't do it!

All of Kelly & Windsor's Australia alpaca and wool bedding products come with our manufacturer's quality guarantee.

If for any reason you believe that there is a fault in the quality due to a manufacturing defect,please return the article to your retailer, or contact us.


What about allergy sufferers?

Alpaca fleece does not contain Lanolin, which has been attributed to exacerbating allergy problems with some people. Alpaca fleece is grown naturally without the need to drench and chemically clean the animals, which is required for sheep.

After being shorn, the alpaca fleece is gently washed with organically certified detergents (scouring and acid carbonizing are not required as with wool cleaning) and processed into the Kelly & Windsor alpaca quilts without the use of chemicals.

What type of quilt filling is best?

At Kelly & Windsor, we believe the best quilt fillings are pure natural fibres, created and processed without using harmful chemicals. These fillings are environmentally friendly to the user and our world. There are many different natural fibre fillings used in quilts which are available today, each with their own attributes and benefits. Please refer to our bedding filling section for further information.

Can Kelly& Windsor ship to another person or address?

Yes, no problem. If you wish to buy direct on this site and have the order sent to another person or address, possibly as a gift or present, we can arrange this for you. We recently received an on-line order from Toronto in Canada to be sent to a Sydney address. With the on-line order entry system on this site, it's easy to specify a different 'ship to' address.

Why should I buy on-line directly from Kelly & Windsor?

Buying direct from the manufacturer has many advantages. We have the knowledge to assist and advise you to select the right alpaca bedding to meet your bedding requirements. We have confidence in our brand, product and quality.

We carry stock of all current alpaca bedding ranges including new releases, such as the Alpaca Bamboo 300 and 600 quilt collections. Some retailers only carry limited stock and while they can offer you a personal shopping experience, the retailer may not have the Kelly &Windsor alpaca quilt style in stock which best suits you.

Our shipping policy will ensure your order leaves our factory the same or next day for a hassle free delivery. All on- line purchases include free delivery anywhere in Australia which saves you time and expense. Kelly and Windsor is a customer focused company.

As a customer, we invite you to call us regarding questions, recommendations or ideas for that special gift for someone which we can arrange and ship directly to them. We also sell nationally to over 250 authorized retail stores and if you would prefer to buy from your local retailer we will offer the same support,advice and help with your purchase.

Where else can I buy a Kelly & Windsor quilt?

The Kelly & Windsor bed quilts, underblankets and pillows can be purchased from any one of over 250 stores within Australia. Shortly this site will list our authorized retailers for your convenience, but in the meantime, please contact or call us and we will be happy to assist in advising you of what style of Kelly & Windsor quilt you require and where you can purchase it from.

For your shopping convenience we also offer an on line purchase facility, just click here and you will be directed to the Kelly & Windsor on-line shop.

Which quilt is right for me?

The correct answer to this question really depends upon the answer to several other questions -

Sleeper type - some people are 'hot' in bed and some are 'cold'. Each of these two conditions requires different quilt weight i.e. warmth, for the sleeper to experience a comfortable night’s sleep. If you and your sleeping partner are different sleeping types i.e. one is hot, the other is cold, then you should consider a His & Her's quilt to solve the problem.

If you require more information about what type and weight of quilt suits you, please refer to our article Quilt Warmth Ratings: Do you know what quilt you need? Another reference on this subject is our article Our BMI Matrix Alpaca Quilt Warmth Guide on this site.

Environment - What is your sleeping environment i.e. no heating or cooling in the bedroom or is the bedroom centrally heated?  Your environment will be an important factor in the choice of a quilt to meet your needs. A building's construction i.e. wall thickness, insulation and the evenness of night time temperatures, as well as what type of mattress is being used i.e. pillow top, low line or dual top styles needs to be considered when selecting your quilt.

Climate - Do you live in the tropics or in a cold climate?

In our experience, all of the above factors are important in selecting the right Kelly & Windsor quilt which you will enjoy for many years.

If you require any assistance in selecting the right quilt for you, please contact us and we will be happy to assist.

Are there any differences between quilts that have different quilting patterns?

Yes, there are significant differences.

Firstly, quilting is primarily required to keep the fibres or feather/down evenly spread over the whole quilt area. Otherwise the filling would literally move from one side to the other. In the past quilts were commonly made with vertical quilted sections which created channels running down the length of the quilt. This design was commonly promoted with the story that the filling could be 'adjusted' between summer and winter by shaking the filling to one end. In reality, we suspect the reason for the channel design was simplicity i.e. cost and that there was limited mechanized quilting systems available in the early days as quilts were usually hand made.

'Channel' quilts are not desirable because the filling can move up and down the channel through normal use.

Diamond, squares, cassette quilting designs are preferable in modern quilts. They will hold the filling in one area and spread the stitching over the quilt. However, the ideal quilt would have no stitching at all, as it would be softer (the stitches actually stiffen the quilt) and warmer without stitching.

Kelly & Windsor have released a new innovation in quilt design,'UltraSoft' which is patent pending. The new UltraSoft quilt design is our unique innovation of internally quilting the filling fibre, to prevent the filling from moving, which is then covered with the outer cover.

Is the price important in buying the right quilt?

Yes and no.

While the price usually is a guide for a products quality, it certainly should not be the main factor in buying a quilt, pillow or underblanket. A good quality quilt with proper care, should last for five to ten years, although we recommend that bedding be replaced about every five years and every one or two years for pillows. Even with proper care, over time quilts and underblankets do 'wear out' with fibre breakage, moisture accumulation and extended use. It is  important for you to have a high quality of sleeping comfort which you frankly just cannot get with a poor quality quilt.

Over an eight year period, the difference between a high and low quality quilt is really only a few cents per night, so the initial purchase price isn't important compared to the quality of sleep that you deserve.The average person needs about eight hours per day of truly rejuvenating sleep which is about a third of one's life - surely it's worth buying the best!

Please consider what type of quilt you need apart from its price. If you live in a warm climate, e.g.  Queensland you may not need an expensive winter weight quilt or one that doesn't breath i.e. isn’t moisture absorbent. Equally, if you are hot and perspire a lot, a cheap quilt filled with a synthetic fibre will certainly worsen your sleeping comfort. Again over the life of a quilt, price isn't really that important.

So, price needs to be relative to your specific needs,sleeping conditions and personal situation.

What's the difference between a quilt, duvet, doona and a comforter?

None, they are all the same thing. Most of these names originate from various countries or regions i.e. a doona is from Scandinavia, a duvet is French, and a comforter is North American. They all relate to the same item i.e. a fibre or feather & down filled bedding cover.

Can I return a quilt that I have bought on this site?

No, we are sorry but we are unable to accept return of a quilt, pillow or underblanket that you have purchased on this site.

This is due to Australian Health Regulations.